Terms & Conditions
These terms apply to every order placed with Art In Bloom. Our delivery FAQ follows below.
Returns, Exchanges & Refunds
Fresh flowers, bouquets & perishable items
Our arrangements are made with fresh flowers, a perishable product, so they cannot be returned or exchanged once delivered and accepted. If an arrangement arrives damaged, wilted or materially different from what was ordered, please contact us within 4 hours of delivery with clear photos or videos. After review, we will, at our discretion, arrange a replacement or issue store credit for the affected item.
Gift hampers & non-perishable items
Non-perishable hampers and gift items may be exchanged if faulty or defective on arrival, reported within 7 days of delivery with photos or videos. Items must be unused and in their original packaging. Where an exchange is not possible, we may offer store credit for the eligible order value. Return shipping is at the customer's cost unless the fault is ours.
Refunds
All purchases are strictly non-refundable, except where a refund is required due to an error on our part (for example an item we could not fulfil, or a verified defect we cannot replace). We do not refund for a change of mind, dislike of the item, no longer requiring it, or deciding not to proceed after the order is confirmed.
Natural variations
As our arrangements use fresh flowers and may include customised designs, slight variations in colour, appearance and arrangement may occur. These are natural characteristics of fresh flowers and are not considered defects.
Delivery issues
Please see our delivery FAQ below for delivery-attempt, wrong-address and re-delivery terms (re-delivery at $12 + GST). Exchanges and store credit are subject to our review and approval.
Our commitment
We are committed to providing quality products and service. If there is an issue with your order, please contact our customer service team and we will do our best to reach a fair and appropriate resolution.
By placing an order with Art In Bloom, you acknowledge and agree to this policy.
FAQ Terms & Conditions
1. What happens if Recipient is not in?
a. For Hampers, Bouquets, & other Gifts delivery
Delivery team will contact Recipient to obtain permission to leave item outside their unit. In the event if Recipient would prefer a re-delivery, we will then contact Sender and seek permission to perform a re-delivery at $12+GST.
b. For Grand Opening Flower Stand delivery to commerical address
Delivery team will leave the flower stand at the store front and take photo as proof of delivery.
c. For Condoloences Flower Stand
Delivery team will leave the flower stand at the requested address and take photo as proof of delivery.
2. Will you attach any invoice with the item delivered?
Nope, we will not.
3. I accidentially keyed in wrong delivery address or message details.
No worries, just drop us an email at [email protected] or whatsapp us at 88754252.
